Privacy Policy - shuse.in

Effective Date: 26-Sep-2025

At SHUSE we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you visit or make a purchase on shuse.in.

1. Information We Collect

When you use our website, we may collect the following types of information:

Personal Information: Name, email address, phone number, billing/shipping address, payment details.

Account Information: Login credentials (if you create an account).

Order Details: Products purchased, payment history, and shipping information.

Technical Information: IP address, browser type, device information, and cookies.

Usage Data: Pages visited, time spent, clicks, and interactions (through analytics tools).

2. How We Use Your Information

We use your information to:

Process and deliver your orders.

Communicate with you about your orders, products, and offers.

Improve our website, products, and services.

Detect and prevent fraud, unauthorized access, or illegal activity.

Provide customer support.

Show personalized content, advertisements, and recommendations.

3. Cookies & Tracking Technologies

We use cookies and similar technologies to:

Remember your preferences and login sessions.

Analyze website traffic and user behavior.

Deliver targeted advertisements.

You can manage cookies through your browser settings. Disabling cookies may affect website functionality.

4. Unboxing & Proof of Authenticity

It is the sole responsibility of the customer to record a continuous, clear video while opening the courier packaging at the time of delivery.
No dispute related to product authenticity, damage, missing items, or incorrect product shall be entertained without a valid unboxing video as proof.

5. Marketplace & Liability Disclaimer

Shuse.in operates solely as an online marketplace connecting buyers and sellers. Shuse.in shall not be held liable for any disruption, delay, loss, damage, tampering, misdelivery, fake product delivery, or variation in the product caused by acts, omissions, or negligence of third-party logistics or delivery partners.
As a goodwill gesture, Shuse.in may assist the customer in coordinating with the concerned logistics partner to raise a dispute; however, under no circumstances shall Shuse.in be held financially or legally responsible for such incidents.

6. Refund & Exchange Policy

Shuse.in does not offer refunds under any circumstances.
In select cases, Shuse.in may allow an exchange of the product purely at its discretion.
The decision to approve or reject an exchange rests solely with Shuse.in, and no exchange shall be treated as a right of the customer.

7. Order Cancellation Policy

Orders once placed and successfully paid for cannot be cancelled under any circumstances.
Orders cannot be cancelled due to delays in transit, as Shuse.in has limited or no control over third-party logistics operations after dispatch.

8. Delivery Conditions

60-minute delivery is applicable only on prepaid orders.
Service available only on selected styles & eligible pin codes.
Delivery timeline is subject to product availability at the nearest dispatch location.
All orders are subject to confirmation via call/SMS/WhatsApp before dispatch.
Orders placed outside service hours will be delivered on the next available delivery slot.
Delivery timelines may vary due to traffic, weather, or unforeseen operational conditions.
In case of stock unavailability, customers might be offered alternate product
Promotional delivery timelines are valid till stock lasts.
Company reserves the right to cancel or reschedule orders under operational constraints.
Cash on Delivery (COD) orders may not qualify for express delivery services.
Express delivery applies only within designated city limits.
Delivery commitment starts after order confirmation, not payment time.
Multiple-item orders may be delivered separately based on availability.
Peak sale days / festivals may have extended delivery timelines.
Address must be serviceable & reachable for express delivery eligibility.
Customer must be available to receive the order at delivery time.

9. Final Authority Clause

Shuse.in reserves the absolute right to modify, update, or enforce these policies at any time without prior notice.
All disputes, if any, shall be subject to Shuse.in’s internal review and final decision, which shall be binding on the customer.

We do not sell your personal information. However, we may share your information with:

Payment Processors

Shipping & Delivery Partners

Analytics & Marketing Services

Legal Authorities

11. Data Security

We implement industry-standard security measures to protect your personal data. However, no system is completely secure, and we cannot guarantee 100% security of your data.

12. Your Rights

Depending on your location, you may have the right to:

Access, update, or delete your personal information.

Opt out of marketing communications.

Request a copy of the personal data we hold about you.

To exercise your rights, please contact us at info@shuse.in

13. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices.

14. Children’s Privacy

Our website is not intended for children under 13. We do not knowingly collect personal data from children.

15. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Effective Date.”

16. Contact Us

If you have any questions about this Privacy Policy, please contact us at info@shuse.in